Privacy policy
This policy explains how cloudy-falcon collects, uses, and protects personal information when you interact with our services. We are committed to handling information responsibly and transparently.
Information we collect
We collect information you choose to share when requesting guidance, including contact details, context about your benefit situation, and documents you provide for review.
We also collect limited technical information such as browser type and page interactions to improve site usability.
Typical data categories
- Contact details such as name and email address
- Benefit-related context shared by you
- Document summaries and checklists we create
- Website usage data through optional analytics cookies
How we use your information
We use your information to provide guidance, prepare summaries, and respond to enquiries. We do not sell personal data or use it for unrelated marketing without permission.
Where we rely on optional analytics cookies, you can manage your preferences through the cookie settings panel.
Lawful bases
We process data based on consent, contract necessity, and legitimate interest in providing a reliable service.
Data retention and security
Retention
We retain information only for as long as required to deliver services or meet legal obligations, then securely delete it.
Security
We use controlled access, secure storage, and data minimisation practices to keep information protected.
Sharing
We share information only with trusted service providers who assist in delivering our services and are bound by confidentiality agreements.
Your rights
You can request access, correction, or deletion of your personal data. You can also object to processing or request a data export.
Contact for privacy requests
Email: [email protected]
We respond within a reasonable time and confirm next steps.